Consumer Groups

At EBS Consultancy Group, we view Consumer Group Engagement as a strategic pillar of Regulatory Brand Building and Stakeholder Management. By proactively collaborating with consumer organizations and advocacy platforms, we help businesses build a brand rooted in trust, transparency, and regulatory integrity.

Through structured dialogue, education initiatives, and consumer-centered research, we ensure that your brand resonates with evolving customer expectations—while aligning with national and global regulatory mandates.

Our Consumer Group Engagement Framework

Building Collaborative Relationships

We cultivate trusted relationships between businesses and consumer groups to foster open dialogue and mutual understanding.

Enhancing Consumer Trust & Transparency

By aligning brand messaging with consumer expectations and regulatory principles, we help elevate consumer confidence and brand loyalty.

Facilitating Public Dialogue & Advocacy

Our platforms encourage constructive conversations between companies, regulators, and consumer advocates—shaping policies that reflect real-world needs.

Bridging Regulatory & Consumer Perspectives

We help translate complex compliance obligations into meaningful consumer protection practices that uphold fairness and accountability.

Core Services Include:

Strategic Engagement with Consumer Groups

Stakeholder engagement programs tailored to key consumer advocacy organizations
Participation in public forums, hearings, and collaborative roundtables
Co-hosting webinars and workshops on consumer rights, ethics, and fair practices

Consumer Rights Education & Communication

Awareness campaigns on grievance redressal, product disclosures, and consumer responsibilities
Simplified, jargon-free communication for policies, warranties, and data use
Best-practice guidelines for ethical, non-misleading consumer messaging

Consumer-Centric Research & Insights

Surveys and studies on consumer behavior, expectations, and market risks
Regulatory impact assessments viewed through a consumer protection lens
Perception audits to understand how consumers view your compliance posture

Compliance & Risk Services

Guidance on consumer-facing regulations (Consumer Protection Act, Data Privacy, etc.)
“Consumer-Centric Compliance Audits” to go beyond legal adherence
Advisory on ethical marketing, fair pricing, product safety, and complaint mechanisms

Crisis Management & Advocacy Response

Responsive support for reputation risks raised by consumer groups
Development of transparency-first messaging in times of product recalls or legal issues
Reinforcement of brand trust through remedial public engagement

Enhancing Regulatory Brand Building Through Consumer Collaboration

Why Consumer Groups Matter:

Strengthens Accountability: Highlights your commitment to ethical and fair practices
Drives Public Trust: Enhances brand reputation through openness and transparency
Aligns with Regulation: Keeps your brand in sync with evolving laws and consumer norms
Promotes Ethical Conduct: Encourages responsible governance throughout the organization
Elevates Competitive Positioning: Shows your leadership in protecting and empowering consumers

Integrated Services That Support Consumer-Centric Compliance

Regulatory & Compliance Advisory

Special focus on laws impacting consumers: Consumer Protection Act, GDPR, DPDP Bill (India), FSSAI, etc.
POSH compliance to reinforce broader ethical conduct and safe environments
ESG-aligned disclosure strategies

Market Research & Insights

Consumer expectations for product safety, digital privacy, ethical marketing
Risk perception audits and product responsibility analysis
Research-based whitepapers that inform policy and communication

Content Writing & Communication Strategy

Educational articles, compliance explainers, and consumer FAQs
Plain language drafting for contracts, terms & conditions, product labels
Ethical advertising and fair marketing messaging

Brand Strategy & Positioning

Development of “Trust Marks” and ethical compliance branding
CSR alignment with regulatory and consumer protection goals
Public campaigns around responsible business conduct

Compliance Frameworks We Align With:

The Consumer Protection Act, 2019 (India)
BIS & ISO Quality Standards
FSSAI Regulations
Advertising Standards Council of India (ASCI) Guidelines
Voluntary and Mandatory ESG Disclosures

Engagement Deliverables May Include:

Consumer Advocacy Reports
Codes of Conduct & Charters
Educational Campaigns & Toolkits
Roundtable Briefs & Workshop Reports
Policy Whitepapers & Ethical Practice Handbooks

Make consumer-centric compliance a cornerstone of your brand strategy with EBS Consultancy Group.
Call Us: +91 9773730190
Email: contactus@ebsconsultancygroup.com

Stakeholder Management